Here at European Rolling Shutters (ERS) we like to keep our staff well trained and educated on all the shading technology. Once every 6 months or so, all the ERS staff gather in one room to talk all about exterior shading and ways on how to improve it. This is necessary because, there is no doubt that knowledgeable employees provide better products and services to their clients. At ERS, all of our employees are well-trained, well-informed and highly experienced, which are made certain by Paul and Linda (the owners of ERS) through regular staff meetings.
At this event, the representatives from Somfy (the maker of all of our exterior shading motors) stopped by to provide our staff with formal training. Bonnie in the blue shirt and Nicole in the purple shirt flew in all the way from New Jersey just for us!
From 9:00am until 3:00pm, an all day event, they talked about everything and anything Somfy related. Some of the topics discussed were about their new motors, different ways to program it, and TaHomA (Home Automation)… just to name a few. At the end of the session they allowed our staff to ask questions.
To keep everyone happy, Paul and Linda kindly provided free food! There was no shortage of Subway sandwiches, chips, dips, and a variety of beverages (sorry no alcohol). By the end of the day, not only everyone’s stomach was full but also their minds. The purpose of an all day training is to keep our staff up-to-date and well educated in all the products that we provide to our own clients.